All our tickets are shipped with Federal Express. To track a package, obtain the
tracking number by referring to the lower left corner of the invoice that will be emailed to you then contact
FedEx by logging onto their website at FedEx.com or call 1-800-GOFEDEX (1-800-463-3339)
* Ticket shipments cannot be re-routed to an address different from the original
address on the order.
Generally no, for security purposes we require a physical shipping address because
we require a signature with the delivery of our tickets. This is possible only if
the post office box has a regular address and is staffed by representatives for
Federal Express to leave the envelope under the condition that it is signed for
when picked -up. In any case where your billing address does not match your shipping
address, including post office box situations, we will ask you to complete a fax
authorization form and in this case we will contact you by phone.
We collects personal information for the sole purpose of processing
orders and contacting customers in order to complete an order. At no time will
TicketSpecialists.com sell or share information from our customer database. We use
powerful encryption to protect your personal information.
A ticket request does not become a confirmed purchase order until the request is processed
during regular business hours. If we encounter any concerns during
the ticket request process we will contact you by phone. Once the request has been
processed, you will receive a confirmation email that includes a copy of the invoice.
Your invoice has a FedEx tracking number in the lower left corner.
Your credit card will not be charged when the ticket request is submitted. The credit
card is charged when we process the order, usually within 24 hours from the time
the ticket request was submitted. However if your order was made on a weekend or
for example on a Friday night, then your order might not be processed until Monday
due to overwhelming number of orders typically received over any given weekend.
If this becomes the case, we generally offer tickets in a similar location and adjust
the price appropriately but we will contact you immediately. At this point, the
customer has the option to refuse purchase but once the revised order has been accepted,
the regular cancellation policy applies.
All sales are final. We are not responsible for lost or stolen
tickets, change of venue, date, time, or rainout. No customer initiated refunds,
cancellations, or exchanges are allowed with the exception of a canceled event. The
order can only be cancelled when our representatives fail to find the seats requested.
TicketSpecialists.com does not sell or give email addresses to any corporation,
or person, ever. It is for internal use and processing orders.
In some instances, tickets can be sent to will call if the tickets are unable to
be shipped in time for the event. Tickets will either be sent to the will call box
at the venue or to a nearby location. Please leave an accessible phone number so
a representative can contact you immediately with specific will call instructions.
The customer whose name is on the order needs to show a photo I.D. when picking
up tickets.
Please refer to the invoice received via email to view the Federal Express tracking
number in the lower left corner. Packages can be tracked by contacting Federal Express
at FedEx.com or by calling 1-800-GOFEDEX (1-800-463-3339).
The shipping
date generally depends on the date of the event. Refer to the invoice for notes pertaining to the exact shipping date.
These notes are in the shipping notes section in the lower left corner of the invoice. Also included
in the invoice is a Federal Express tracking number for you to track the envelope
at FedEx.com or 1-800-GOFEDEX (1-800-463-4339).
If you have not received your tickets within 48 hours prior to
the event you have an obligation to notify us immediately.
Unfortunately we are not responsible for deliveries that
take longer than the estimated time given by FedEx.
All of the tickets listed on our site are being listed by reputable ticket brokers
from across the country. These brokers go to great lengths to acquire tickets to
sold-out events from various sources such as fans who decide after purchasing a
ticket not to attend the event. We are able to offer you such a great selection
by pooling their inventory together to present a wide array of tickets for you to
choose from. We monitor the performance of our brokers diligently to ensure that
they are complying with our high standard of customer satisfaction.